Request Support Guidance

We will always answer by phone, email or electronic message. However, we would like to reinforce the need to use the ideal channel and defined as a procedure for metrics and SLA control, which is through the Zendesk portal: https://medicalharbour.zendesk.com/

Through this portal it is possible to request support for:

• Access to BioAtlas
• Athena Hub Licenses
• Extensions of access and licenses
• Disassociations of licenses (computer exchanges)
• Technical Support Services
• Participation in events
• Trainings

Note:

It can be requested using the portal forms above or via email: [e-mail].

Sending the request by email, without filling out the form, opens a generic ticket and will not include the SLA metrics as it requires prior analysis and manual screening by our agents.

You will also have access to a collection of information about products and services:FAQ - Most common questions

• Manuals
• Procedures
• Specifications / Technical documents

The portal is in 3 languages which is automatically selected in the language of the country of origin or can be changed manually:

Note: If even after reading this article you have questions, open a Technical Support Request (https://medicalharbour.zendesk.com/hc/pt-br/requests/new) so that we can assist you and help you in the best possible way.